The Support Professional, School of Health Sciences (Admissions and Enrollment), is responsible for maintaining the admissions process for programs within the School of Health Sciences.
Requisition ID: 1155
Position Number: 00001484
Employee Group: APSS
Schedule: 40 hours/52 weeks
Compensation: Level B $18.67 hourly
Benefits: Full-time
Reports to: Dean of the School of Health Sciences
Posting Opens: 8/14/2026
Posting Closes: 8/27/2026
ESSENTIAL FUNCTIONS
Admissions & Student Support
- Inform current and prospective students on secondary enrollment information, admission criteria, and processes via phone, email, and in-person inquiries.
- Guide students through the completion of admissions requirements, including the collection of transcripts, pre-admission tests, criminal background checks, and drug screens.
Data & File Management
- Manage student records across platforms (PeopleSoft, ImageNow/Perceptive Content, and physical files), ensuring accurate data entry, digitization, and strict confidentiality.
- Run PeopleSoft database queries to generate reports, ready lists, and accreditation data for program directors, deans, and administrators.
- Prepare a variety of professional correspondence, including letters, memos, forms, and reports.
Program Collaboration & Maintenance
- Collaborate with health program directors and administrators to provide admission updates and optimize the flow of admissions information.
- Regularly update and maintain the Health Admissions manual.
- Collaborate with health program directors, associate dean and dean to ensure currency and accuracy of health admissions information listed within the college catalog and program webpages for accuracy and alignment.
Core Competencies & Expectations
- Demonstrate strong organizational skills with the ability to multitask, prioritize, and meet deadlines in a professional manner.
- Maintain regular, punctual attendance to ensure consistent service to students and the college community.
- Proficiency with Microsoft Office suite and Google Workspace.
- Willingness and ability to learn the college-wide systems such as ImageNow, Perceptive Content, PeopleSoft and other college-wide databases. Perform other related duties as assigned.
JOB SPECIFICATIONS
Educational Credentials
- Associate’s degree or comparable combination of relevant education and experience required
Work Experience
- 3 years of experience in administrative assistant or customer service position required
- Experience communicating and working effectively with diverse population
Skills
- Excellent organizational skills, ability to prioritize and complete tasks in a timely manner
- Must be able to maintain confidentiality (understanding of FERPA and HIPAA laws and requirements)
- Able to prioritize and handle a constant and at times heavy workload and ensure that actions are completed effectively and within deadlines sometimes with minimal supervision
- Must be proficient in verbal, written, and interpersonal communication skills to work effectively with diverse populations
- Proficient computer skills in PeopleSoft, Microsoft Office (MS Word, Excel, Access, PowerPoint), various database systems, and Drupal (for webpage updates)
- Demonstrated initiative and problem-solving abilities
Physical Demands
- Ability to lift and move up to 25 pounds
- Ability to sit for extended periods of time
Mental Demands
- Must demonstrate attention to detail, organizational skills, financial accountability, strategic thinking, sound decision-making, and problem-solving ability to work under pressure and in an environment with frequent interruptions
- Must use good judgment in handling sensitive, confidential, or difficult situations in a pleasant and professional manner
- Ability to take direction, use discretion, and maintain a high degree of professionalism and responsiveness in daily interactions with a broad range of stakeholders
- Ability to learn and react quickly, make decision and execute them expeditiously
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website. May be required to work flexible hours as needed
BENEFITS
NEXT STEPS / APPLICATION PROCESS
- Please complete an application: https://www.grcc.edu/faculty-staff/human-resources/careers. Submit a cover letter and resume.
- The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
- Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
