The Michigan Reconnect Completion Navigator will guide MI Reconnect students through the development and progress of a post-secondary educational credential or degree completion plan. The Completion Navigator will assist students with the navigation successful academic year. Working in collaboration with professional campus staff, the Completion Navigator coordinates individual student meetings, facilitates small-group learning and support sessions, and conducts ongoing outreach through multiple communication channels. The position provides timely reminders and guidance regarding critical enrollment and academic milestones, including course registration deadlines, FAFSA completion, and other activities that support continued enrollment and academic progress. The position will provide guidance related to educational and career pathways, and helps adult learners identify and overcome barriers that may impact their ability to persist toward credential or degree completion. The position will work closely with Michigan Reconnect Enrollment Specialists and reports to the Assistant Director of Adult Recruitment and Community Outreach.
This position is grant funded through March 31st, 2028.
Position Number: 1202
Requisition Number: 00002166
Department: Adult Recruitment
Employee Group: PMA
Schedule: 40 hours per week/52 weeks
Compensation: P2 - $20.62/hour (yearly pay and benefit increases).
Benefits: Full Time
Reports to: Assistant Director of Adult Recruitment and Community Outreach/Reconnect Community Action Grant Project Director
Posting Opens: 9/22/2026
Posting Closes: 10/6/2026
ESSENTIAL FUNCTIONS
- Provide ongoing and individualized academic success support to MI Reconnect students within assigned caseload.
- Assist adult students in developing an individualized success plan and monitor their progress toward their set goals.
- Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and develop success initiatives to overcome these barriers and reach established goals.
- Administer holistic intake assessments to measure and characterize individual student skills, characteristics, needs, and barriers.
- Coordinate services, based on individual student needs, to cultivate relationships and deliver support that develops skills, behaviors, and habits that contribute to their success in college.
- Prepare and coach students to effectively navigate academic policies and procedures to support their continued enrollment and progress.
- Educate students on the following topics and skill development areas: goal-setting, time- management and organization, academic skills, study strategies, overcoming academic challenges, self-regulation, and self-efficacy.
- Knowledge of FERPA and data privacy regulations.
- Exceptional customer service and interpersonal communication skills.
- Strong verbal and written communication skills are required.
- Implement a proactive and appreciative coaching approach when assisting students.
JOB SPECIFICATIONS
Qualifications
- Associate’s degree required; Bachelor’s degree preferred
Skills
- Strong communication, organizational, and interpersonal skills.
- Ability to work effectively with a diverse student population and faculty team.
- Proficiency in using instructional technology and learning management systems (e.g.,Gmail, Canvas, Communication Software).
- Ability to work independently at community partner and stakeholder businesses and organizations.
- Confident public speaking skills.
- Ability to understand and confidently discuss educational opportunities offered at GRCC and other post-secondary educational opportunities in on-one-on and group settings.
Physical Demands
- Must be able to sit or stand for long periods of time.
Mental Demands
- An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability.
- Demonstrated responsiveness, initiative, and organizational and problem-solving abilities.
- Ability to perform routine and unexpected duties.
- A willingness and an ability to learn college systems.
- High energy level with enthusiasm and an interest in helping and supporting students and colleagues.
- Ability to work under pressure while possessing sound judgment and flexibility in regards to interruptions and schedule changes.
- Must use good judgment in handling sensitive or difficult situations in a professional manner.
Working Conditions
- GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
- Must be able to work flexible hours (i.e. evenings and night) including occasional weekends.
- Ability to work in a fast-paced environment that calls for flexibility/adaptability and the ability to handle multiple interruptions and make quick decisions.
BENEFITS
NEXT STEPS / APPLICATION PROCESS
- Please complete an application: https://www.grcc.edu/faculty-staff/human-resources/careers. Submit a cover letter and resume.
- The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
- Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.
